11 bed FAQ — Bonus, Deposit and Account

Yes, both Android (APK) and iOS versions of the 11 bed app are available. The apps must be downloaded through official channels. After installation, you can log in with your existing account and access all games and bonuses just as you would on the browser.

11 bed runs well on modern Android and iOS smartphones and tablets. It can also be used on desktops and laptops via Chrome, Firefox, or Safari. For the best experience, Android 8+ or iOS 13+ and a stable internet connection are recommended.

Yes, absolutely. The 11 bed website works fully on mobile browsers — slots, live dealer, and sports betting are all equally available in the browser. You can open Chrome or Safari and go directly to the site without downloading a separate app, then log in and start playing.

When the connection is restored and you log back in, the game state is preserved in most cases. In slot games, the result of an active spin is recorded on the server, so the round during the disconnection is generally counted as completed. If you have an issue in a live dealer game, contact the 24/7 live chat and the support team will assist you promptly.

First, refresh the page and check that your internet connection is working. Clear your browser cache and cookies, then try again. If the problem persists, turn off any VPN and try opening the site in a different browser. If it still isn't resolved, contact 11 bed support via live chat or email — the technical team can identify the issue quickly.

Slot games generally contribute the most toward meeting the wagering requirement. Live dealer games, sports bets, and table games may be counted at different rates. Check 11 bed's terms and conditions for the exact list, or ask via live chat, as contribution rates can vary by game.

Yes, in most cases a bonus can be cancelled, but the bonus balance will be removed when it is. To cancel a bonus, let the support team know via live chat. Keep in mind that while a bonus is active, there may be restrictions on withdrawals. See 11 bed's terms for full details.

11 bed's welcome bonus is 200% on the first deposit, up to ৳20,000. The wagering requirement is 10 times the bonus amount. Example: deposit ৳1,000 and you receive ৳2,000 in bonus, giving a total balance of ৳3,000 — and the wagering requirement will be ৳2,000 × 10 = ৳20,000. Only the bonus amount is wagered, not the deposit.

If the wagering requirement is not met within the specified time, the bonus balance is automatically cancelled. However, any bets placed from your own deposited funds during that time remain valid. The exact expiry terms for each bonus are stated on the offer page and in the terms and conditions.

Generally, a new bonus cannot be activated until the wagering on the current one is complete. However, some promotions such as a birthday gift or a refer-a-friend reward may apply separately. Visit the bonus page for full details on all 11 bed promotions.

Yes, 11 bed's live casino works fully on mobile. Live tables from top studios including Evolution, Pragmatic Play Live, and Ezugi stream smoothly on smartphones. With a 4G or Wi-Fi connection, the live video runs without issue. You can join a live dealer table via the app or the browser.

In live dealer games, a dealer streams live video from a studio or a real casino. You can see the dealer on screen and place bets through a digital betting interface. Card dealing and spinning the roulette wheel all happen in real time. Results are recorded on the server and any winnings are automatically added to your account.

In roulette, the outcome is determined by spinning a ball on a wheel numbered 0 to 36. You can bet on a specific number, red or black, odd or even, or groups of numbers. A win on a single number pays up to 35:1. Multiple roulette variants from Evolution and Pragmatic Play Live are available on 11 bed.

In baccarat, you bet on either the Player hand or the Banker hand. Each hand is dealt two cards; the hand with a total closest to 9 wins. 10s and face cards have a value of zero, and all other cards carry their face value. You can also bet on a Tie, though a small commission applies on Banker bets.

11 bed may request account verification at the time of your first withdrawal or for security-related reasons. Verification may also be requested if a large withdrawal is made or unusual activity is detected on the account. This is a normal process for user safety and account protection.

All documents sent to 11 bed for verification are stored securely using SSL encryption. They are not shared with third parties and are used solely for identity verification purposes. To learn more about data protection, read our privacy policy.

A National ID card (NID) is the most commonly used document for identity verification. A passport or driving licence may also be accepted. The document photo must be clear and complete — the face, name, and date of birth must be clearly visible. The support team can confirm the exact list of accepted documents via live chat.

The name registered on your 11 bed account must match the name on your mobile wallet such as bKash, Nagad, or Rocket. If the names do not match, the withdrawal process may be blocked. Enter your correct name at the time of registration, and if a change is needed later, contact support.

No, each person may only have one account. Creating multiple accounts is against 11 bed's rules and may result in account suspension or closure. If you have trouble logging into your existing account, reset your password or contact support.

Deposits are usually processed within a few minutes. If the balance is not showing, refresh the page first. If the problem continues, take a screenshot or note the reference number of the transaction and contact 11 bed via live chat. The support team will verify the transaction and resolve it quickly.

11 bed does not charge any processing fee on deposits directly. However, your mobile wallet provider (such as bKash or Nagad) may apply a transaction fee according to their own policy. Check the relevant wallet service's terms for specific information on this.

11 bed currently accepts deposits via four mobile wallets: bKash, Nagad, Rocket, and Upay. These same methods can also be used for withdrawals. The minimum deposit amount is just ৳100, which is accessible for most players in Bangladesh.

Log in to your account, go to the deposit option, and select bKash. Enter the amount and submit — you will be given a bKash number and a reference code. Open your bKash app or dial *247# and use Send Money to send the specified amount to that number, including the reference. The balance will update within a few minutes.

Withdrawal requests on 11 bed are generally processed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳500. The process is faster when account verification is complete and the wagering on any active bonus has been met.