Responsible Gaming —
Safe and informed betting
11 bed believes that betting should be a healthy form of entertainment — not a source of financial stress. On this page we discuss how to set your own limits, recognise warning signs, and seek help when needed.
Your safety and well-being
matter most to us
Why you should bet with awareness
Online betting and casino games are a source of enjoyment for many people. However, like any leisure activity, there are clear limits — physical, mental and financial. 11 bed always wants its members to have fun within their means. Betting should never be seen as a way to earn money; it is a game — where winning and losing are both part of it.
Under 11 bed's Terms and Conditions, every member must confirm at registration that they are at least 21 years of age. Keeping minors away from any form of betting activity is a strict part of our policy. We believe that most problems can be prevented through the right information and support.
More questions and answers on responsible gaming can be found in our FAQ section. On this page we will discuss in detail the self-control tools available, how to recognise warning signs, and where to get help when needed.
Self-control tools
11 bed gives you a range of practical tools to stay in control of your gaming. Use the options below to set your own limits with confidence.
Set a deposit limit
Set a limit on how much you deposit daily, weekly or monthly. If you reach that limit, the system will alert you.
Deposit limitSession time limit
Decide in advance how long you will play in one session. Take a break when the time is up — this keeps your decision-making clear.
Time controlSet a betting limit
Decide in advance the maximum amount you will spend per bet or per day, and stick to that decision.
Bet limitSet a loss limit
Set a personal rule to stop playing once you have lost a certain amount. This is the most effective way to reduce financial harm.
Loss controlTemporary break (cooling-off)
Temporarily suspend your account for a period — from 1 day up to several weeks. During this time you will not be able to log in or place bets.
Temporary breakSelf-exclusion
If you feel betting is getting out of control, choose long-term self-exclusion. Your account will be completely closed during this period.
Full breakTo use these tools, contact 11 bed's 24/7 live chat or write to the support email — our team is always ready to assist in both Bengali and English.
For ages 21 and above only
To register at 11 bed and take part in any betting or casino activity, you must be at least 21 years of age. To protect minors, we ask family members to keep their accounts and devices secure.
Recognise the warning signs
If you or someone close to you shows any of these signs, help should be sought right away.
- Betting repeatedly to try to win back lost money — known as "chasing losses" and one of the most dangerous patterns of behaviour.
- Borrowing money for betting, using family funds without their knowledge, or getting into financial difficulty.
- Hiding your betting habits from family or friends, or lying about them.
- Neglecting work, studies or family responsibilities to spend time betting.
- Feeling anxious, restless or irritable when unable to bet.
- Repeatedly trying to stop betting but failing each time.
- Neglecting sleep, eating or personal care because of betting.
Where to get support
You are not alone. If you need help, reach out through any of the options below.
11 bed Live Chat
Contact our support team via 24/7 live chat. Talk to us in Bengali — we understand. Request live chat to activate self-control tools or set up self-exclusion.
Available: 24 hours a day, 7 days a week
Email support
Write directly to our support team by email. All responsible gaming requests are handled confidentially.
Support available in Bengali and English
Family and close ones
The most trusted support comes from the people closest to you. Talk openly with family or friends. They can guide you in the right direction and be there for you through difficult times.
Professional advice
Seek guidance from a mental health professional or counsellor. There are various organisations in Bangladesh that work with gambling addiction.
Take action yourself
Sometimes awareness alone brings real change. Review your betting activity each week, keep a record of how much time and money you are spending, and set goals for yourself.
Protecting minors
Use password locks on your devices and keep your 11 bed account details out of reach of underage family members. If you have any concerns, let us know via live chat.
11 bed's commitment to responsible gaming
11 bed believes that creating a healthy betting environment is not only the members' responsibility — we have an equal part to play. We therefore operate with full transparency. Reading more about 11 bed will help you understand why responsible betting is a core part of our values.
We do not encourage any member to play beyond their means. Promotional bonuses are always offered with clear terms, and any member who feels an offer is not right for them can decline it at any time.
Under our Privacy Policy, requests for self-exclusion or limit-setting are kept completely confidential and are not shared with any third party.
Remember: if betting is causing anxiety rather than enjoyment, it is time to stop. Our team is always here for you.
Practical tips for healthy betting habits
Before starting each betting session, ask yourself a few questions: What is my budget for today? How long will I play? Can I accept a loss? If the answers are not clear, it is better not to play at that moment.
Never use betting as a way to unwind from work or relieve stress. During times of emotional pressure, loneliness or financial difficulty, your ability to make sound decisions is reduced and the risk of betting causing harm increases.
Take regular breaks. In long sessions, fatigue affects your judgement. Take a short break every hour — drink some water, go for a walk, or chat with family. This keeps your mind clear and leads to better decisions.
Also decide in advance when to stop winning. Set a target for how much you want to win before ending a session — it is better not to put those winnings back on bets out of temptation. Take the entertainment from betting, not the profit.
Questions and answers about responsible gaming
Answers to common questions from members are provided below.
The minimum age to open an account and take part in any betting or casino activity at 11 bed is 21 years. This must be confirmed at registration, and proof of age may be requested during verification.
Yes. Once you submit a self-exclusion request via our live chat or email, the support team processes it promptly. During the exclusion period, logging in to your account or placing bets will not be possible.
Reducing a limit takes effect immediately. However, requests to increase a limit are subject to a waiting period — this helps prevent impulsive decisions. Contact live chat for more details.
Self-exclusion is normally requested by the account holder. However, if a family member is concerned, they can contact our support team by email ([email protected]) — we will assess the situation and let them know what assistance may be available.
Yes. Betting addiction is a recognised mental health condition and effective treatment exists. Professional counsellors can help through various approaches including Cognitive Behavioural Therapy (CBT). Support from family and friends also plays an important role in recovery.
Money lost through betting cannot be recovered. Avoid the urge to bet more in order to "win back" losses — this can lead to even greater harm. If you feel you are unable to control your spending, contact the 11 bed support team now.