11 bed Terms and Conditions

1 General Provisions

These terms and conditions are made for users of the 11 bed platform and all services connected to it. This document will be considered a binding agreement between 11 bed and the user.

Accessing or using 11 bed's website, mobile app or any other digital platform means you have fully accepted all the terms stated here. If you do not agree with any term, please refrain from using the platform's services.

In addition to these terms, our other policies also apply. To learn more about 11 bed, read our About Us page, which explains the scope and purpose of the platform's services.

1.1 Definitions

• "Platform" — the 11 bed website and mobile applications.
• "User" or "Member" — a person who is registered on the platform and uses its services.
• "Account" — the personal profile created through registration.
• "Bonus" — an incentive amount granted by 11 bed under specified conditions.
• "Wagering" — the amount that must be bet before a bonus can be withdrawn.

1.2 Nature of Service

11 bed is an online entertainment platform that provides casino games and sports betting services. Participation on the platform is entirely voluntary and involves financial risk.

2 Account Registration

To use services on 11 bed, you must first open a personal account. Each person may have only one account. Creating multiple accounts is prohibited and may result in account cancellation.

2.1 Information Required for Registration

During registration, you must provide the following accurate information:

• Full legal name
• Active mobile number
• Valid email address
• Date of birth (for verification)
• A strong password

2.2 Accuracy of Information

If false or incomplete information is provided, 11 bed reserves the right to suspend or close the account at any time. 11 bed also has the authority to hold funds in the account while an investigation is ongoing.

2.3 Account Security

Keep your login details completely confidential. If you notice any unauthorised access or suspicious activity on your account, notify 11 bed support immediately. Allowing third parties to use your account is strictly prohibited.

3 Age and Eligibility

All services on 11 bed are for persons aged 21 or older only. Minors have no access to create an account or participate in any form of betting or gaming.

3.1 Age Verification

11 bed may request identity documents or other paperwork from a member at any time for age verification. If documents are not submitted, account privileges will be temporarily suspended.

3.2 Geographic Eligibility

The user confirms that using online gaming and betting services is legally permitted from their location. Attempts to register from restricted areas will be automatically rejected.

4 Deposits and Withdrawals

For transactions on 11 bed, the payment methods bKash, Nagad, Rocket and Upay are currently available. Deposits and withdrawals can be made quickly and securely through these channels.

4.1 Deposit Terms

• The minimum deposit amount is ৳100.
• Deposits must always be made from the account holder's own payment method.
• Deposits made from third-party accounts are not accepted and may be reversed.
• After a successful deposit, the account balance is generally updated within a few minutes.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• A withdrawal generally takes between 30 minutes and 3 hours to complete.
• The same payment method used for the deposit must be used for the withdrawal.
• If account verification is not complete, the withdrawal process may be delayed.

4.3 Transaction Limits

11 bed reserves the right to set or change transaction limits as needed. Additional verification may apply for large withdrawal amounts.

5 Bonuses and Promotions

11 bed offers various types of bonuses and promotional offers. Each bonus has its own terms, which must be read before claiming the bonus. Claiming a bonus means you have accepted the specific terms of that bonus.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to ৳20,000. The wagering requirement for the bonus is 10 times the bonus amount. For example: on a ৳1,000 deposit you receive a ৳2,000 bonus, giving a balance of ৳3,000, and you must wager ৳2,000 × 10 = ৳20,000 before withdrawing.

5.2 Weekly and Special Bonuses

The weekly 11 bed reward can be claimed once per week on any deposit — 50% bonus, up to ৳10,000, with 15x wagering (minimum deposit ৳100). The Friday special is automatically credited every Friday — 30% bonus, up to ৳5,000, with 12x wagering.

5.3 General Bonus Terms

• Bonus funds cannot be withdrawn before wagering requirements are completed.
• A new bonus cannot be claimed while one is already active (unless the specific bonus terms state otherwise).
• In the case of bonus abuse, 11 bed reserves the right to cancel the bonus and forfeit any related winnings.
• Claiming bonuses from multiple accounts, family members or the same device will be treated as abuse.

6 Gaming Rules

All games on the 11 bed platform are conducted fairly and transparently. Each game has its own rules, which should be read before starting.

6.1 Fairness of Play

11 bed's games are operated through verified software providers (Pragmatic Play, PG Soft, JILI, Evolution, Spribe and others). Results are determined entirely at random and 11 bed does not interfere with outcomes in any way.

6.2 Technical Issues

If a technical problem occurs during a game session, the result of the relevant round may be voided. In such cases, the user's wagered amount will be refunded. 11 bed will not be held responsible if a game is interrupted due to unintentional causes.

6.3 Prohibited Activities

• Using any software or technique to exploit the system.
• Attempting to manipulate game results.
• Playing using another member's account or funds.
• Placing opposing bets from the same account to avoid losses.

7 Account Suspension and Closure

11 bed reserves the right to temporarily or permanently close any account in the following circumstances:

• Violation of any clause in these terms and conditions.
• Providing false identity documents or information.
• Fraudulent or dishonest activity.
• Bonus abuse or operating multiple accounts.
• Confirmed underage use.
• Suspicion of money laundering or any other illegal activity.

7.1 Account Closure at Member's Request

Any member may request closure of their own account. To do so, contact the support team via 24/7 live chat or email. You will have the opportunity to withdraw all valid balances before the account is closed.

8 Privacy and Data Protection

Protecting your personal information is very important to 11 bed. By using the platform, you also consent to our Privacy Policy, which describes in detail how your information is collected, stored and used.

8.1 Purpose of Data Use

• Account verification and management.
• Processing transactions and ensuring security.
• Fulfilling legal obligations.
• Relevant communications and support for members.

8.2 Sharing Information with Third Parties

11 bed never sells members' personal information to third parties for commercial purposes. Limited information may be shared with partners for payment processing, legal compliance or cybersecurity needs.

8.3 SSL Protection

All transactions and data transfers on 11 bed are secured through SSL encryption. Your financial and personal information cannot be accessed by any unauthorised party.

9 Responsible Gaming

11 bed believes that gaming is a form of entertainment, not a regular source of income. We therefore encourage members to play fairly and responsibly. Our Responsible Gaming policy provides detailed guidelines on preventing dependency, setting limits and getting support.

9.1 Self-Control Tools

• Deposit Limit: Set a maximum deposit amount for a specific period.
• Gaming Break: Temporarily suspend your account for a set period.
• Permanent Exclusion: Request to permanently leave the platform.

9.2 Warning Signs

If you notice that gaming is affecting your daily life, family relationships or financial situation, contact the 11 bed support team. The 21+ age limit is strictly enforced.

10 Changes to Terms

11 bed reserves the right to amend or update these terms and conditions at any time. Changes take effect as soon as they are published on this page. Continued use of the platform after any change will be taken as acceptance of the new terms.

For significant changes, 11 bed will attempt to notify members in advance via their registered email or through a notification on the platform. However, it is your responsibility to check this page regularly.

If you have questions about any term, see our FAQ section, where detailed answers to the most common questions can be found.

11 Legal Disputes

If a dispute arises between 11 bed and any member, the first step will be to resolve it directly with the support team via 24/7 live chat or email. Members may contact us in either Bengali or English.

11.1 How to Submit a Complaint

1. Submit your complaint to support via live chat.
2. Attach all relevant information and evidence (screenshots, transaction IDs, etc.).
3. The support team will review the matter within a reasonable time and inform you of the decision.
4. If you are not satisfied with the decision, you may request a reconsideration.

11.2 Limitation of Liability

11 bed will not be held liable for any loss caused by technical errors, internet disruptions, or circumstances beyond our control. However, if a loss is directly caused by our own negligence, limited compensation will be considered.

11.3 Applicable Law

These terms and conditions are governed by applicable international online gaming laws. Both parties agree to make every effort to resolve any dispute through friendly discussion.