11 bed's Privacy Policy

Introduction and Scope

11 bed is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the 11 bed website, mobile application, and all related services.

By registering on our platform or starting to use our services, you are considered to have agreed to all the terms of this Policy. Alongside reading this Policy, we also ask you to carefully read our Terms and Conditions document, as both documents together govern the relationship between you and 11 bed.

In this Policy, "we", "our", or "11 bed" refers to the entity operating this platform. "You" or "user" refers to any person, registered or unregistered, who uses our services.

Types of Information Collected

11 bed may collect the following types of information to provide services and manage your account:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID or passport number (for identity verification where applicable)
• Digital copy of photo ID (during account verification)

2.2 Contact Information

• Mobile number (Bangladeshi)
• Email address
• Residential address (may be required during the verification process)

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account number
• Transaction history (deposit and withdrawal details)
• Balance and bonus information

2.4 Activity Information

• Gaming history and betting details
• Login time, device type, and location
• Time spent on the platform and usage patterns
• Customer service interaction records

2.5 Technical Information

• IP address and browser information
• Device ID
• Operating system information
• Cookies and session data

How Information Is Collected

11 bed collects your information in the following ways:

3.1 Information You Provide Directly

When you fill in the registration form, verify your account, make a deposit or withdrawal, or contact customer service — you provide us with information directly. Providing this information is entirely at your discretion, though much of it is required to use our services.

3.2 Automatic Collection

When you use our platform, some technical information is collected automatically. This includes cookies, log files, and session tracking. This information is used to improve service quality and maintain security.

3.3 Information from Third Parties

For fraud prevention and identity verification purposes, 11 bed may receive limited information from trusted verification agencies or payment processors. Your privacy rights are fully protected in such cases.

Purpose of Using Information

11 bed uses the collected information for the following purposes:

• Account creation and management: Completing the registration process, confirming logins, and securing your account.
• Payment processing: Safely completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Identity verification: Confirming account ownership and preventing fraudulent activity.
• Customer service: Providing support through 24/7 live chat and email, and resolving complaints.
• Bonuses and promotions: Applying eligible bonuses to your account and informing you of relevant offers.
• Responsible gaming: Detecting unusual activity and taking protective measures when needed.
• Technical improvement: Continuously improving platform performance, speed, and security.
• Legal compliance: Retaining information to comply with applicable laws and regulations.

We never sell your information to third-party advertisers and do not use it for any purpose beyond what is stated in this Policy.

Data Storage and Retention

11 bed retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected.

5.1 Active Accounts

All your information will be retained while your account is active. Even after a request to close your account, some information (transaction records, identity verification details) may be kept for a set period for legal reasons.

5.2 Inactive Accounts

For accounts that have been inactive for a long period, we may limit or delete data in the interest of data security. The relevant user will be notified by email in advance.

5.3 Data Storage Location

Your information is stored in encrypted form on secure servers. To ensure server security, 11 bed regularly conducts security audits in line with industry standards.

Sharing Information with Third Parties

11 bed does not sell or transfer your personal information to third parties as a matter of policy. However, information may be shared in the following limited circumstances:

6.1 Payment Service Providers

Financial information necessary to complete deposits and withdrawals is shared with bKash, Nagad, Rocket, and Upay. This information is used solely to confirm transactions.

6.2 Technology and Service Partners

Game software providers (such as Pragmatic Play, Evolution, PG Soft), cybersecurity firms, and technology service providers may use limited technical information to deliver their own services. All such partners are bound by data confidentiality agreements.

6.3 Legal Requirements

If 11 bed is required to disclose information due to a court order, a lawful request from an investigating authority, or applicable legal obligations, it will do so. Where possible, you will be notified in advance.

6.4 Business Transfers

In the event of a future sale or merger of any part of the business, user information may be transferred. However, the new entity will also be required to comply with this Privacy Policy, and users will be informed beforehand.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the 11 bed platform. These are small data files stored in your browser that improve platform functionality.

7.1 Essential Cookies

These cookies are essential for keeping login sessions active, security verification, and core platform functionality. Disabling them will prevent the service from working properly.

7.2 Functionality Cookies

These cookies are used to save your language preferences, game settings, and other personalised experiences.

7.3 Analytical Cookies

Numerical data is collected to monitor and improve platform usage. This data does not identify any individual.

You can control cookies by changing your browser settings. However, please note that disabling essential cookies may make it difficult to access your account or complete transactions.

Data Security Measures

11 bed maintains multiple layers of security to protect your personal and financial information:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology, making interception by third parties impossible.
• Two-Factor Authentication: OTP verification is available when logging into your account.
• Access Control: Only authorised staff can access specific data, and all access is logged.
• Regular Security Audits: Third-party security audits are conducted regularly to identify cybersecurity vulnerabilities.
• Firewall and DDoS Protection: Advanced security infrastructure is in place to block unauthorised access and attacks.
• Staff Training: All staff receive regular training on the importance and practices of data protection.

In the event of a security breach, affected users will be notified promptly and remedial action will be taken.

Your Rights

As a user of 11 bed, you have the following rights over your personal information:

9.1 Right to Access

If you want to know what information we hold about you, you can make a request through customer service. We will provide complete information within a reasonable time.

9.2 Right to Rectification

If any of your information appears to be incorrect or incomplete, you can request a correction through account settings or customer service.

9.3 Right to Erasure

After closing your account, you can request that your personal information be deleted. However, some information may be retained for a set period due to legal obligations.

9.4 Right to Data Portability

You can request that your information be exported in a common format (such as CSV or PDF).

9.5 Right to Object

You have the right to object to the use of your information for specific purposes. Please contact the customer service team for this. For more information on responsible gaming, you will find detailed guidelines on our Responsible Gaming page.

Minors & Age Limit

All services of 11 bed are for persons aged 21 and above only. The safety of minors and protection of their data is our highest priority.

Age is verified during the registration process. If anyone registers with false information, their account will be immediately closed and the associated balance may be forfeited.

If we receive evidence that a person under 21 has created an account, we will immediately delete all information related to that account and permanently close it.

Policy Changes

11 bed may update this privacy policy from time to time due to business needs, technical changes, or legal requirements.

For significant changes, you will be notified in advance by email and the change will be clearly announced on the platform at least 7 (seven) days before it takes effect.

Continuing to use the platform after a change means you have agreed to the updated policy. If you do not agree to the change, you may request to close your account.

The date of each version will be shown at the top of this page. A copy of a previous version will be provided through the customer service team upon request. You will find answers to common questions about the privacy policy in our FAQ section.

Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact the 11 bed customer service team:

For specific privacy-related requests (viewing, correcting, or deleting information), please send an email and confirm your account identity. We generally process requests on business days.